Virtual Roundtable - Year End Collections - Best Practices & Strategies

Session Description

Discussion Themes

Prioritizing accounts and setting targets

• How to use an aging report to segment accounts (by age, balance, and risk) and set clear year-end collection targets for each segment.
• When to escalate (e.g., internal escalation vs. outside collections) and how to balance recovery with customer relationships at year-end.

Outreach tactics and flexible payment options

• Compare outreach methods (email sequences, phone calls, texts, mailed letters) and what tone/scripts work best in November–December when everyone is busy.
• Structured payment plans, limited-time settlement discounts, and easier ways to pay (cards, ACH, online portals) to accelerate year-end cash receipts.

Year-end cleanup and policy improvements

• How teams “clean up” receivables before closing the books: writing off uncollectible balances, reclassifying to bad debt, and documenting exceptions.
• Identify policy changes for next year (credit checks, deposits, clearer terms, earlier reminders) so year-end collections become less of a scramble over time.